Terms & Conditions

Age Requirements
A minimum age of 21 and a maximum age of 80 are applicable to all rentals. Age surcharge of $ 11.00/day applies to drivers under 25 years old and over 75 years old.

Driver’s license requirements

Some overseas driver’s license will only be accepted with the accompaniment of an International Driver’s Permit. Extra surcharge may apply for Non-Australian driver’s license.

Additional Driver
Each additional driver will incur a fee of $3.30 per person per day inclusive of GST. Additional driver charge is capped at $16.50/week or $27.50/month.

Bond / Security Deposit
A vehicle bond is required to be made from your credit card upon collection of the vehicle. We accept Visa, MasterCard and American Express.

We hold the bond as security through the rental period. After you return the hire vehicle – and if no further charges apply – the bond will be refunded to your account. Please note that refund may take between 5 – 10 working days to appear on your credit card statement, depending on your bank. Unfortunately this is out of our control.

For details on the amount of vehicle bond required please click here.

Booking No Show / Cancellation Fee
All confirmed booking made through our website will incur a penalty fee if cancelled.
If booking is cancelled more than 7 days before the appointed rental start date, the penalty fee is $20.00
If booking is cancelled less than 7 days before the appointed rental start date, the penalty fee is $50.00

Bookings for collection during our industry peak period (15Dec – 10Jan) will attract a cancellation fee of $100 if cancelled less than 7 days before the appointed rental date.

If a booking is not collected by the customer at the appointed rental start date, the whole pre-paid amount shall be forfeited.

Government Taxes
All quoted rates include Goods & Services Tax.

Standard Damage Cover
All rates quoted include standard damage cover. Our damage cover is strictly subject to Car Rental Terms & Conditions stated below. Please note that within the Standard Damage Cover Perth Rent-A-Car do NOT provide any damage cover for roof, underbody, water damage, tyre, windscreen and glass. These will be renter’s full responsibility. An optional Premium Coverage is available at the prescribed rate applicable at the time of rental to include the roof, underbody, water damage, tyre, windscreen and glass damages.
Renter’s liability in case of accident varies depending on the type of vehicle and driver’s age. Please check under the Optional Liability Reduction Fee topic or email us for an accurate quote.

Optional Liability Reduction Fee (LRF)
Optional Liability Reduction Fee is available at a prescribed rate. There are generally two levels of Liability Reduction Fee (LRF). For details on the two different kinds of LRF please visit the links below

LRF 1

LRF 2

Kilometres
Rates quoted through this site may include limited km.
Excess kms are charged at the following rates:
34 cents per km for economy to family sized sedans
38 cents per km for Luxury, 4WDs, commercial vehicles and people movers
(Rates may change without notice, please email us for an accurate quote)

Unlimited Kilometres
Alternative Rate plans with no km limit is available, please select the most suitable rate plan for you before you book. Standard unlimited km rate is for travel within 500km radius of Perth. Optional extra for travel outside of this radius is available. Contact us if you are unsure or need more information on rate plans. After booking has been placed we reserve the right to deny any request to change the rate plan from the one initially agreed on.

PART B     CAR RENTAL AGREEMENT TERMS AND CONDITIONS

This agreement is between the prospective hirer identified on Part A of the contract (“you”) and Vroom Enterprise Pty. Ltd. ABN 72 145 856 864 Trading As Perth Rent-A-Car (“the Company”) to hire the vehicle specified on Part A of the contract, including any replacement vehicle (“the Vehicle”).

1. VEHICLE CONDITION AND RETURN

A. Vehicle Condition
1. You acknowledge receiving the Vehicle from the Company in a good and clean condition (except otherwise specified in the Vehicle Inspection Report) including all accessories, tools, spare tyre, equipment from the Company.
2. You agree to maintain tyre pressure, fluid and fuel at the appropriate levels and to immediately report any defect to us.

B. Vehicle Return
You must return the Vehicle to the Company:
1. In the same condition as it was at the commencement of the Rental Period except for ordinary wear and tear (ORDINARY WEAR AND TEAR DOES NOT INCLUDE WINDCREEN AND OR TYRE DAMAGE)
2. To the location and on the date specified on part A (or sooner if the Company demands). If you return the vehicle to any place other than the Company’s location, or if you return after hours of operation, you shall be responsible for the vehicle’s condition until an authorized representative of the Company takes possession of the vehicle during its hours of operation.
3. With the odometer seal intact. Should the odometer seal be broken, the person responsible shall be reported to an appropriate authority and you shall be liable for extra charges based on 500 Kilometers per day at 50 Cents per Kilometer.
4. The Company reserves the right to take possession of the vehicle without notice at your expense should any of the following occur:
1. The vehicle is illegally parked
2. The vehicle is used in violation of the law and/or of this agreement
3. The vehicle is apparently abandoned

2. EXTENSION

1. You shall notify the Company and obtain its authorization for extension of hiring period beyond the due in date and time specified in part A of the contract. Such notification must be done PRIOR TO the due in date and time.
2. Should you fail to obtain the Company’s authorization for extension prior to the due in time, your rental becomes overdue, in this case a late penalty of $10.00 per day shall apply on top of the agreed daily rental rate for each day and part thereof.
3. Should your rental becomes overdue, the Company has the right to initiate a re-possession process without notice, in which case you shall be liable for a minimum re-possession cost of $275.00. As part of re-possession process the Company may also report the vehicle as stolen.

3. UNAUTHORISED AND PROHIBITED USE
A. Persons strictly prohibited from driving the vehicle:
1. Person other than those identified on Part A of the contract and/or other person the Company approved in writing.
2. Person who is not licensed for the class of the vehicle.
3. Person whose blood alcohol exceeding the lawful limit.
4. Person who use false identity and person who provide his or her identity to be used as false identify by other person.
5. Person whose driver license has been suspended, cancelled endorsed in the last three years.
6. Person holding driver license for less than two years.
7. Person holding Learners permit, Provisional or Probationary and Extraordinary Licenses.
8. Person under the age of 21 (higher age limit may applies to some vehicle classes)

B. The vehicle must NOT be used:

1. Outside the Area of Use specified on Part A of the contract.
2. On unsealed and/ or off road conditions under any circumstances. If it is a 4WD however, you may use the Vehicle on an unsealed road regularly maintained by a local, state or government body, authority or council, excluding those roads/ areas listed in clause 3.B.c. Driving any type of vehicles including 4WD on off road conditions is strictly prohibited.
3. In the following roads/ areas:
1. Fraser Island
2. On the Gibb River Road
3. On the Cape Leveque Road and to Windjana Gorge
4. On the Cardabia Ningaloo Road
5. On the Road from Jim Jim Falls to Twin Falls
6. On the Larapinta and Namitjira Drives, commonly known as the “Mereenie Loop”
7. Beyond Chilagoe or Georgetown in a westerly direction
8. Beyond Cooktown or Laura in a northerly direction
9. On the Burke Development Road
10. North of Maggieville
11. On unsealed roads north and west of Mt Isa
12. On the Bloomfield track
13. On the Savannah Way
14. On the Tanamai Track
15. On snow areas that require tyre chains to be fitted to the tyres of the Vehicle, or where there are signs indicating that tyre chains are required to be fitted to the tyres of the Vehicle
16. On beaches or through streams, dams, rivers, or flood waters
17. On flood prone roads or any roadway where the police or any other government authority has issued a warning or a caution
4. To carry paying passenger/s or to carry any inflammable, corrosive or explosive materials.
5. To propel or tow any other vehicle, trailer, boat or any other object unless a tow bar has been fitted to the Vehicle by the Company. All loads must be within the Vehicle’s design limit specified in the vehicle manual.
6. To carry more people and/or greater loads of goods than permitted by law.
7. To carry animal or pet.
8. To carry any water skies, surfboards, bicycles, canoes or the like of inside or on the roof of the vehicle in a manner and/or for purposes other than for which the vehicle was designed and constructed.
9. For racing, reliability and/or speed trials, pace making, hill climbing or tested in preparation of such purposes.
10. When it is damaged or unsafe
11. In a reckless and/ or dangerous manner.
12. For any illegal purposes including contravening any road safety laws in force from time to time where the vehicle is being driven.

4. FINANCIAL OBLIGATIONS

1. Joint hirers and ALL drivers are jointly and severally responsible under this agreement.
2. When you pay by credit card or directed the Company to bill charges to other person, corporation, firm or organisation who or which fails to make payment when it is due, you shall immediately pay on demand the full amount due to the Company.
3. By entering into this agreement you authorize the Company to debit your credit card (and you shall pay on demand any balance owing) with the following charges:
1. All rental charges as specified on part A of the contract plus any subsequent rental extension/s of the original contracted rental period.
2. Damage Liability Fee and Single Vehicle Accident Liability Fee as specified on Part A.
3. All charges claimed to the Company due to parking or any other traffic infringements incurred during the period of hire or until such later time when the vehicle is returned to the Company and a processing fee of $38.50 (GST inclusive) for each infringement processed.
4. Administration Fee of $110.00 in case of accident regardless of fault.
5. Minimum Steam Cleaning Fee of $150.00 if you chose to smoke and/ or let any other person to smoke in the vehicle during your rental
6. Minimum Cleaning Fee of $50.00 if the vehicle is returned dirty
7. All loss of or damage to the vehicle (including loss of use), Third party damages, legal expenses, debt collection fees, assessment fees, towing and recovery, storage and company service charges where condition of this agreement has been breached.

5. DAMAGE COVER

The Company will grant a damage cover for your benefit in respect of damages to the vehicle and an amount which you are legally held liable to pay as a result of an accident caused by Your use of the Vehicle. The damage cover is limited to a maximum amount of $50,000.00 (including legal and other related costs incurred with the Company’s consent). This damage cover is subject to conditions and exclusions below.

A. Conditions of Damage Cover:
This cover is subject to:

1. You have not acted or caused any other person to act in any manner, which constitutes a breach of this agreement.
2. Your payment of damage liability (in respect of each separate incident) regardless of cause/fault as specified on part A of the contract.
3. Your payment of Single Vehicle Accident Liability (in respect to each separate incident) in the event of:
1. No sufficient third party detail provided to the Company.
2. No other vehicle involved in the incident, or if there is other vehicle involved that other vehicle was parked or unattended.
4. Your prompt report to the Company and to the police or other relevant authority and in any event within 24 hours, any incident involving loss or damage to the Vehicle or any other property or injury to any person.
5. You submitting any tests required by the police to determine the level of alcohol or drugs in Your blood.
6. You not leaving or running away from an accident without providing full particulars to all relevant parties and authorities.
7. You are not covered under any insurance policy covering the loss or damage in which case the Company shall not cover you.
8. You provide such information and assistance as may be requested and, if necessary authorizing the Company and its authorized representative to bring, defend or settle legal proceedings where the Company shall have sole conduct of the proceedings.
9. You not admitting liability or making any offer or promise of settlement without the Company’s consent.

B. Exclusions to Damage Cover:
The following damages are not covered:

1. Damage or Loss arising from theft where the vehicle is left unlocked or unsecured or you have failed to keep the keys secure.
2. Damage or Loss to the Vehicle and third party property caused by You driving the Vehicle, after the Vehicle has sustained radiator fluid loss, transmission or engine oil loss or loss of tyre pressure.
3. Damage or Loss to the Vehicle caused by use of incorrect type of fuel.
4. Damage or Loss due to loading and unloading other than normal wear and tear.
5. Damage or Loss where the Vehicle is totally or partially immersed in water regardless of cause.
6. Damage or loss to the interior of the Vehicle, which requires professional cleaning and/or repair regardless of cause.
7. Damage or loss to the roof or overhead, tyres, windscreen and glass of the vehicle regardless of cause, except where premium cover is purchased and you have not breached this Rental Agreement.
8. Damage to underbody of the Vehicle regardless of cause.
9. Damage or loss to the Vehicle and any third party property caused by you or any other driver driving the Vehicle in a careless or reckless or dangerous manner.
10. Damage or loss to the Vehicle and third party property caused or contributed by you where you leave the incident scene prior to police attendance and/or failing to formally reporting the incident to the police.
11. Loss of use of or consequential loss to third party property caused by your use of the vehicle regardless of fault.
12. Damage to the Vehicle and third party property caused by you failing to properly secure any load or equipment to the Vehicle.
13. Damage or loss to the Vehicle while being transported or towed without the Company’s authority.
14. The cost of towing or salvage of the Vehicle.
15. Damage or Loss to the Vehicle due to the use of snowchains or roof racks.
16. Damage or loss to any property owned by You or any friend, relative, associate and any person known to You and/or any property in your physical legal control.
17. Legal and any other related expenses on a full indemnity basis and interest as a result of You failing to deliver immediately every summons, complaint, demand or notice in relation to any loss or damage.

6. GENERAL PROVISIONS

1. The Company reserves the right to refuse a replacement vehicle and/or hire of another vehicle to you following any accident or incident.
2. You shall release and indemnify the Company and it’s agents and employees from all claims for loss or damage to your personal property or any other person’s property left in the vehicle at any time before, during or after the rental period regardless of the cause.
3. No driver or passenger in the vehicle shall be deemed to be the agent, servant or employee of the Company in any manner for any purposes whatsoever.
4. The Company gives no express or implied warranty as to any matter whatsoever including but not limited to the condition of the vehicle and equipment, it’s merchantability or fitness for any particular purpose.
5. To the extent permitted by law the Company limits its liability for breach of an implied condition or warranty to the replacement, repair or re-supply of the Vehicle or reimbursement of rental charges.
6. You shall release and indemnify The Company from all-indirect, special, incidental or consequential damage suffered by any person including you due to any breach of this Rental Agreement by the Company and it’s agents and employees.

7. FUEL

1. You must use the correct type of fuel for the Vehicle at all times.
2. The vehicle must be returned with amount of fuel equal to that at the time of commencement of the rental.
3. If the vehicle is returned with less fuel, the difference shall be charged at a rate, which may include a service component unless prior arrangement has been made and noted on Part A of the contract.
4. Should there be a discrepancy in fuel level recorded on part A to that recorded on Vehicle Inspection report, the one specified on the Vehicle Inspection Report shall be deemed to be the correct one.